Terms and Conditions of Trade
Wicker Wonderland UK Limited
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Please read the following terms and conditions carefully before placing your order with Wicker Wonderland UK Limited. By making a purchase, you agree to the terms outlined below.
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1. General Terms
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1.1. These terms and conditions govern the sale of wicker goods and furniture by Wicker Wonderland UK Limited.
1.2. By placing an order with us, you agree to be bound by these terms.
1.3. All goods sold are subject to availability. In the event that an item is out of stock, we will notify you and provide an estimated delivery date.
1.4 Full payment must be made to Wicker Wonderland UK Limited before goods are dispatched
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2. Pre-Orders and Out-of-Stock Items
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2.1. Orders for pre-order items or products that are out of stock may take 4 to 6 weeks for delivery.
2.2. We will do our best to provide an accurate estimated delivery date, but please note that delays may occur due to unforeseen circumstances.
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3. Delivery and Shipping
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3.1. Delivery times are estimates and are not guaranteed. Wicker Wonderland UK Limited is not responsible for delays caused by third-party couriers.
3.2. We deliver within the UK only. Delivery charges will be calculated based on your location and the size of the order.
3.3. It is the customer’s responsibility to provide correct delivery details. Any failed deliveries due to incorrect details may incur additional fees.
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4. Returns Policy
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4.1. Items must be returned within 30 days of delivery.
4.2. Returned items must be in their original condition, unused, unassembled, and in their original packaging.
4.3. Proof of purchase is required for all returns.
4.4. Customised or personalised items cannot be returned unless they are defective.
4.5. If your item arrives damaged or defective, you must notify us within 7 days of delivery. We may request photos to assess the issue.
4.6. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4.7. Refunds will be processed within 14 days of the item being received and inspected. Refunds will be issued to the original payment method.
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5. Care Instructions
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5.1. Dust regularly using a soft brush or vacuum with a brush attachment. For deeper cleaning, use a damp cloth or fully immerse in clean water, then dry thoroughly or allow to air-dry.
5.2. Avoid prolonged exposure to excessive moisture and protect outdoor wicker from heavy rain.
5.3. To prevent fading, avoid prolonged exposure to direct sunlight.
5.4. For outdoor items, store indoors or in a covered or sheltered space during colder months.
5.5. Regularly inspect for loose strands or damage and make timely repairs to prevent further wear.
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6. Disclaimer
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6.1. Wicker products are handmade from 100% natural recyclable materials.
6.2. Due to the bespoke and artisan handmade fabrication techniques employed, and the natural variation in wicker material, there will always be a small variation in colour and dimension from the published specifications.
6.3. Published colours and dimensions should be regarded only as a guide representing a close approximation.
7. Product Warranty
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7.1. Wicker baskets carry a 1-year warranty against material defects.
7.2. Wicker fencing and large outdoor items come with a 3-year warranty against weather damage.
7.3. Any damage caused by improper care, weather exposure beyond recommended conditions, or regular wear and tear is not covered under warranty.
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8. Governing Law
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These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the jurisdiction of the UK courts.
For any queries regarding our terms or products, please contact us at info@wickerwonderlanduk.co.uk