Returns Policy

 

At Wicker Wonderland UK Limited, we are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not fully happy with your wicker furniture, we offer the following returns policy:

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Eligibility for Returns

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Items must be returned within 14 days of delivery. Products must be in their original condition—unused, unassembled, and in their original packaging. Proof of purchase (receipt or order confirmation) is required for all returns.

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Non-Returnable Items

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Customised or personalised items cannot be returned unless faulty.

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Damaged or Defective Items

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If your item arrives damaged or defective, please contact us within 7 days of delivery to arrange for a replacement or refund. We may request photos of the damage or defect to process your claim more quickly.

 

Return Process

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To initiate a return, please contact us at info@wickerwonderlanduk.co.uk

Once your return is approved, we will provide instructions for returning the item, including a return shipping label if applicable.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

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Refunds

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Refunds will be processed once the returned item has been received and inspected.

Refunds will be issued to the original payment method within 14 days of return approval.

 

We strive to make the return process as easy as possible. If you have any questions, feel free to reach out to our customer service team.